To our eXperience ONE Customers
eXperience ONE and Control4 have been made aware that Amazon Web Services currently has a worldwide outage which is affecting 1000’s of companies and services across the globe, Control4 being one of them.
This means that the following services may not be functioning:
- Services that require a connection to the cloud may not work correctly - this includes services such as streaming services (both music and video) and mobile applications (both iOS & Android).
- Any interface or functionality that requires a remote connection is broken; this includes various cloud APIs, voice, remote connections, intercom anywhere, cloud backups, When>>Then, and notifications.
- Websites used for account and customer management are also down, including my.control4.com and customer.control4.com.
- Finally, anything requiring authentication through the Snap One Cloud Services, including the Control4 mobile app, OvrC Home app, and Luma surveillance app will likely fail.
You can find updates on the issue in the links below https://status.aws.amazon.com
At this moment, we do not have a timeframe on when these services will be restored, please follow the issue with the link above for detailed updates.
Control4, Amazon and eXperience ONE are working as quickly as possible to resolve this issue. We thank you for your patience and understanding
- eXperience ONE Support Team
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