Using intercom on a touchscreen

Video: Using the Intercom

Answering an intercom call

You can receive an intercom call from any intercom-enabled Control4 device.

When someone rings your Control4 video doorbell, you can see and hear who is calling before you answer the door. Your Smart Home Pro can configure which mobile devices and touchscreens are automatically called when the video doorbell is pressed.

To answer an intercom call:

1. When an intercom call arrives, you can see what device is calling you. If it's a Control4 video doorbell, you can see the doorbell's video.

   

2. Use the on-screen buttons  to answer with audio or video or to ignore the call.

   Note: If Auto Answer is enabled, these buttons do not display. Instead, the call is automatically answered, and an End Call button is displayed.

   During a call, you have these options:

   
   •  Volume—Tap to adjust the speaker volume on the touchscreen.
   •  Mic volume—Tap to adjust the microphone level on the touchscreen.
   •  Video—Tap to enable or disable video while in the call.
   • Call control buttons—Use to answer a call, reject a call, end a call, or end a call and call back the sender.
3. If your Smart Home Professional set up custom buttons for video doorbell calls (such as UNLOCK DOOR or TURN ON LIGHT), they will be available on the right side of the screen.

Making a one-to-one call

To use the intercom to communicate with a single device (such as when you need to answer the door), make a one-to-one call. One-to-one calls allow one intercom-enabled device (such as a smartphone) to directly call another (such as a touchscreen).

To make a one-to-one call:

1. From a Room screen on your touchscreen or from the Control4 app on a mobile Android device, tap the intercom icon. Or, open the Intercom Anywhere app on a mobile Apple device.

   

2. Tap the icon of another device to start a one-to-one call with that device.

   

Making a group call

When making a group call from a touchscreen, all devices in the selected group will ring (for example, all touchscreens on the main floor), but only the first device to answer it will receive the call. To make a group call other than to "all," you must first set up the group on a touchscreen.

To create an intercom group on a touchscreen:

1. On a touchscreen, tap the  (Intercom) icon, then tap the  (create group) icon. The Create Group screen opens, listing all of the intercom-enabled touchscreens in your home.

    

2. Tap  to select  each touchscreen that you want to add to the group, then tap NEXT. The Name Group screen opens, and the on-screen keyboard is displayed.

    

3. Type a descriptive name for the new group, then tap SAVE. The intercom group is added to the list of available intercom calls.

To make a group call:

1. On a touchscreen, tap the  (Intercom) icon.

   

   • Tap the button  of the intercom group that includes the devices you want to call, or tap All to call all devices throughout the house. The call is placed.
     
   • To call several devices at the same time, tap , then select the devices to include in the call. The call is placed.

Notes:  If the intercom device's properties are set to "Do Not Disturb," the intercom device in that room will not receive the group call. For more information, see Intercom settings.

When a group call is made from a touchscreen, the call acts as a broadcast message, and all devices in the group automatically receive the message at the same time.

Smartphones do not receive group calls.